Terms and Conditions

These terms and conditions govern your use of the Shanti Life website, and provide information on orders, returns and privacy.

Shanti Life
has made every effort to display the items as accurately as possible, though colours and images may vary due to the monitored used to view the website.

Contract for sale
The advertising of products on this site is an ‘invitation to browse’, which means your order is an offer, and does not constitute a contract of sale between you and Shanti Life. Prices and stock availability will not be contractually confirmed until you receive the ‘confirmation of order’ email dispatched once payment has been confirmed and stock levels have been checked.


By placing an order you agree to Shanti Life terms and conditions.

Your statutory rights are not affected.

Receipt of order and Payments
Shanti Life must receive payment in full for your order before it can be accepted. Once your payment has been authorized and cleared (via Paypal or Google checkout) and stock is checked, Shanti Life will send you an email receipt confirming your order and dispatch your item. Please keep this receipt for your records. We can only accept orders for items that are in stock. We will not process payment until we have confirmed that the item is available.

Should there be an error in the description or price of goods in the catalogue,   Shanti life reserve the right to supply goods at the correct price.

Shanti Life
reserve the right to refuse to supply to any person for whatever reason.

P & P

Postage and Packaging
Items are dispatched for delivery in the UK using Royal Mail Delivery as standard - all parcels have to be signed for. The cost will vary depending on the weight of the combined order. This will be shown as part of your checkout basket.

For other delivery services eg via courier services, Next Day Guaranteed, Recorded and International, a postage quote will be forwarded to you by email prior to the completion of the transaction.

Overseas orders are placed at the customer’s risk. Shanti Life  shall not accept responsibility for overseas orders lost in transit. You will be liable for all export charges if applicable, and a quote for these will be forwarded by email prior to the completion of the transaction.

For UK delivered orders, we will attempt to deliver all items within 5-10 working days from clearance of payment, subject to availability. If we are out of stock of any item, you will be notified within 48 hours by email.

Shanti Life is not responsible for the delay of delivery of items due to industrial action undertaken at Royal Mail or any other delivery service used by Shanti Life

Returning a product
Items purchased may be returned within 21 working days from the date of dispatch for a full refund less postage and packaging.

If for any reason you are not satisfied with your online purchase, you should contact us at kim@shantilife.net  or by telephone on + 44(0)787 2343 721 You will need to provide us with the name of the person who purchased the item, a contact telephone number (eg mobile), the date of purchase and the item description.

A refund will be issued only if the item is unused, is in its original condition, is sent with the Shanti Life  original packaging and all the information referred to above is received.

If you are outside the 21 working day time limit, subject to items being returned in mint condition and only at the sole discretion of  Shanti Life, you will be offered a credit note for the value of the goods, which can be redeemed at any time during the following six months.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to Shanti Life at the address below, by registered post only.

Returns Department, Shanti Life, 8 Hudson House, Hortensia Road,London, SW10 0QR UK

For items being sent from outside the UK, please use a reputable express service such as DHL, UPS or FEDEX. Shanti Life  cannot accept responsibility for parcels lost in transit.

Exchanges
If you wish to exchange a product please email Shanti Life on kim@shantilife.net  or telephone on 0787 2343 721, to ensure that the new item you wish to receive is in stock.

When returning your exchange item, you will need to provide us with the name of the person who purchased the item, a contact telephone number (eg mobile), the date of purchase, the item description of the product being returned as well as the item description of the product you wish to receive in exchange. Should there be a difference in price between the two items to be exchanged, Shanti Life will contact you to settle the difference on your credit/debit card, as these details are not stored at Shanti life.

Cancellations
If you realized you made a mistake and want to cancel your order, please contact us within 24 hours. Since we aim to ship quickly, it may not be possible to stop your order, in which case, please follow the instructions for ’Returning a Product’.

Defective and damaged items
Should you receive an item that is defective, damaged or not what you ordered, please contact us within 48 hours. We will endeavour to help you resolve any issues as quickly as possible by, for example, delivering another item, replacing your order or refunding the amount paid less post and packaging.



Customer data
Your privacy as an individual and as a customer is important to us.

Any personal data gathered by us in your use of this site may be recorded. However, it will only by used by Shanti Life  in order to affect delivery of your goods, provide our full customer service to you, improve the way our site operates, as well as to compile accounting and other records.

Shanti Life  does use the information gained from site browsing to improve the way the site navigates and to expand its offer to customers. However, Shanti Life  does not track your behaviour on any other sites or follow you once you’ve left our site.
We are into good Karma!

Email usage
Shanti Life  uses your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant site or private sale news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.

Disclaimer
shanti Life works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.

If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.

Customer responsibility
Shanti Life cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between Shanti Life and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Shanti Life would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Shanti Life to sell products.

Legal Governance
Your use of this site and any contract between you and Shanti Life for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and other rights
This site, including (but not restricted to) images, photographs, designs, illustrations and text (as well as coding script) are protected by copyright trade dress and other intellectual property rights owned, controlled and licensed to Shanti Life.

This site is to be used as a shopping resource for the sole purpose of placing an order with the Shanti Life site, it is not to be copied or downloaded or used for any other purpose.